Problems, Complaints or Feedback

What are your complaints procedures?

You can discuss your concerns with the staff member you have been dealing with or with one of our Program Managers or the Director, Community Services on (03) 8841 3000.

You can refer your complaint to our Chief Executive Officer on (03) 8841 3000, or in writing to:

	CEO Manningham Community Health Services Limited 1 / 1020 Doncaster Road, Doncaster East 3109.

If your complaint has still not been resolved to your satisfaction, you can contact the Health Services Commissioner, a free and confidential service that may be able to assist in the resolution of complaints.

	Health Services Commissioner Complaints and Information
	Telephone:	(61 3) 8601 5200
	Toll Free:	1800 136 066
	Fax No.:	(61 3) 8601 5219
	TTY No.	1300 550 275
	E-mail:	hsc@dhs.vic.gov.au

or write to:

	Health Services Commissioner 30th Floor 570 Bourke Street Melbourne, 3000 Victoria, Australia

Complaints against affiliated services

Some of the services provided at Manningham CHS are provided by other organisations.
If you have any concerns about your dealings with:

Some useful resources:
	Your Rights and Responsibilities
	How to Access your Health Information
	Whilstleblower’s Procedure