Rights & Responsibilities


Client rights and responsibilities

You have the RIGHT to:

  • Be treated with dignity and have your beliefs, cultural and religious practices respected
  • Be given information on services and treatment options in terms and language which you easily understand
  • Access the services of an interpreter if you require one
  • Make informed decisions about your health care and refuse any assessment or treatment including educational or research projects and treatment from students
  • Make a complaint or provide feedback
  • Have someone to speak on your behalf about the service you receive with the expectation that it will be investigated fairly and will not impact on your continued access to our services
  • Expect high quality and respectful health care from appropriately qualified staff
  • Expect that information concerning you will be treated with confidence by all staff and used only for the purpose it was collected for
  • To access information we hold about you except where information being disclosed to you is expressly prohibited by law (eg if it impacts the privacy of someone else or poses a risk to the health/safety of another person



  • Accepting the consequences of your own decisions if you choose not to follow the advice given to you by your health clinician.
  • Keeping appointments, or to giving early notice of any inability to do so.
  • Respecting the privacy of other clients using the Service and of the staff of the Service, and keeping in confidence any information shared by other members of group programs conducted by the Service.
  • Providing accurate and complete information about your medical condition, medication, past illnesses and related matters, to assist staff to develop the most appropriate treatment plan.
  • Following agreed treatment or therapy plans and the instructions of staff responsible for your treatment.
  • Respecting the property of the Service and others.


Our staff have the RIGHT to:

  • Be treated with respect and courtesy.
  • See other clients if you are running late for an appointment.
  • Place a client back on the waiting list if he or she consistently misses appointments without giving reasonable notice.
  • Refuse a service to any client who threatens or abuses a staff member or another client.